Refund and Return Policy

1. Scope and Application This policy applies to all purchases made from AUMAS BITES AND FLAVOURS via our website www.bitesandflavours.no. This policy is in accordance with the Standard Sales Conditions for Consumer Purchases of Goods over the Internet as recommended by the Norwegian Consumer Authority. For more details, please refer to the Consumer Authority’s guidelines.

2. Right to Cancel Given the perishable nature of our products, cancellations or changes are not possible after delivery. However, if the order is cancelled before the product has been delivered, the buyer will be charged the delivery fee for both sending and returning the delivery to our address. This is in accordance with section §22 of the Right of Cancellation Act.

3. Return Policy Returns and exchanges are accepted within 24 hours of delivery. If a product is received in a damaged or unsatisfactory condition, customers should immediately contact our customer service with details and photos of the product. Due to food safety considerations, we cannot accept returns on items that have been opened or partially consumed.

4. Refunds If a product is deemed unsatisfactory upon our review, we will offer a full refund or replacement. The refund will be processed, and a credit will automatically be applied to the customer’s original method of payment within a reasonable time frame, no later than 30 days.

5. Shipping Costs If a product is damaged or incorrect, we will cover the cost of return shipping. In other cases, the customer will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

6. Allergies Customers are responsible for checking the contents of the packages and the individual ingredients before ordering, especially if they have allergies or special dietary needs.

7. Contact Information For any questions or concerns about the return and refund policy, customers can contact the customer service team at snacks@bitesandflavours.no or +474 636 607 46.